['Privacy Policy\n\nAt Silver Oak Language Services, we are committed to protecting your privacy and ensuring the security of your personal information when you use our online platform. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect \nWe collect personal information that you voluntarily provide when you register for our services, communicate with us, or engage with our website. This information may include: \n- Name, contact details (such as phone number, email address) \n- Billing and payment information \n- Language proficiency and learning preferences \n- Records of your participation in tutoring sessions, classes, or workshops \n- Communications and correspondence with our team \n\nWe also collect technical data automatically when you use our online platform, such as your IP address, browser type, and device information, to help improve our service and ensure security.\n\n2. Use of Your Information \nYour personal data is used for the following purposes: \n- To provide and manage language tutoring, group classes, exam preparation, and coaching services \n- To process payments and send invoices \n- To communicate important updates, scheduling changes, or information relevant to your participation \n- To improve our website functionality and user experience \n- To comply with legal obligations and resolve disputes \n\nWe do not sell or rent your personal information to third parties.\n\n3. Legal Basis for Processing \nWe process your personal data based on the following legal grounds: \n- Your consent when you agree to receive communications or participate in services \n- Performance of a contract between you and Silver Oak Language Services \n- Compliance with legal obligations \n- Legitimate interests in providing and improving our educational services \n\n4. Sharing Your Information \nWe may share your data with trusted third-party service providers who assist in delivering our services, such as payment processors or IT service providers. Such partners are bound to protect your data confidentially and are only allowed to use it as instructed by us. \n\nWe may also disclose your information as required by law or to protect our rights and property.\n\n5. Data Retention \nWe retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.\n\n6. Your Rights \nUnder GDPR and applicable privacy laws, you have the right to: \n- Access the personal data we hold about you \n- Request corrections to inaccurate or incomplete information \n- Request deletion of your data when there is no legitimate reason to retain it \n- Object to or restrict certain types of processing \n- Receive your data in a portable format \n- Withdraw consent at any time when processing is based on consent \n\nTo exercise any of these rights, please contact us by mail at our physical address below.\n\n7. Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our staff are trained to handle your information securely and confidentially.\n\n8. Cookies and Tracking \nOur online platform may use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Cookies are used to remember your preferences and help analyze site usage to improve functionality.\n\n9. Children’s Privacy \nOur services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected data from a child under 16, we will take steps to delete it immediately.\n\n10. Changes to This Policy \nWe may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. Updates will be posted on our online platform, and relevant notifications may be provided.\n\nContact Information \nSilver Oak Language Services \n18 Rosebery Terrace, Suite 3B \nEdinburgh, Scotland EH3 5PX \nUnited Kingdom \n\nPhone: +44 131 225 4789\n\nIf you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at the address above.\n\nThank you for trusting Silver Oak Language Services with your language learning journey. Your privacy and trust are of utmost importance to us.', 0.0014927999999999999, 'gpt-4.1-mini']